What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is [FCA number]. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Dubbers Sports Ltd is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.dubberssportsvws.co.uk or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Dubbers Sports Ltd is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 01484846467
  • Post: Dubbers Sports Ltd, Clay Lane, Slaithwaite, Huddersfield, West Yorkshire, HD7 5BG
  • Email: [email protected]

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: [email protected]

What our customers say about us

Our Reviews

Dubbers Sports are an absolutely superb outfit to deal with. The car was even better than expected and the customer service from start to finish was spot on. I really appreciated Pete taking the time to understand my requirements and situation and the hassle-free pick up was flawless. Thank you!
— john barker
Purchased my BMW 520d estate from Pete a few months ago. Cannot fault Dubbers at all, very professional, very polite and very happy to help. Very responsive answering questions and reserving & viewing the vehicle. They couldn’t do enough for you. Zero pressure on looking around the vehicle, just left you to it and was very happy to help with any questions I had. Vehicle was presented in a very high standard and was very happy to allow me to undertake a good distanced test drive. The purchase was also very smooth, quick and stress free and my car was ready to drive away same day. No issues what so ever and would highly recommend. Thank you!
— Jake L
First class from start to finish. The car advert was one of the best I've seen, covered all major points explaining the extensive history of the car, with a great selection of photos/ videos. Communications were first class, Peter answered all of my numerous questions honestly. When viewing the car, the car was presently perfectly. Peter met me, gave me a brief overview of the car then left me to view the car myself. Refreshing change from the usual pushy salesman. Test drive wasn't a quick spin round the block, Peter wanted to make sure I got a good feel for the car. The sale was simple, no nonsense, we got straight to the point and agreed a deal we were both happy with. Between buying and picking up the car, communications were the usual first class standard. On collection, the car was immaculately prepared and Peter ran through all the paperwork etc to make sure I understood everything. I have bought loads of cars over the years and have to honestly say this was the easiest, most pleasurable purchase I have ever experienced. Peter and his team are all pleasant, honest and not once did I feel pressured or harassed. They were a pleasure to do business with and I cant recommend them enough, I would 100% recommend them to anybody. Thanks again
— steve proctor
Pete is superb, no pushy sales just a load of knowledge and help. A definite ‘car guy’ and no rush to view or make any decision. I would happily buy from Dubbers Sports again and would recommend to anyone.
— chris hunt
Quality cars on show great customer service Would definitely reccomend👍
— Anonymous
Fantastic garage Kevin and Peter went above and beyond for me although in the end I didn't end up with the car due to insurance cost.Pete definitely made me feel at ease and not under pressure would definitely recommend to family and friends 😀
— Anonymous
Amazing service as ever from Dubbers, third car the family have purchased from these guys. Peter is hugely knowledgeable about all *** products and provides honest and detailed summaries of the cars he sells, a real pro - highly recommended 👏
— Anonymous
This garage is a true gem - good old fashioned customer service at its best. Very knowledgable, trustworthy and very competitevely priced. I have been using them for some time and wouldnt go anywhere else.
— julie smithy
I bought a Porsche 968, the car was presented really really well. I was able to take my time and have a good look round, any questions I had were answered, I felt at ease. It was a really good experience and I’m loving the car. I would highly recommend Dubbers sports, they are a great team.
— Anonymous
Bought my Skoda citago Monte Carlo from dubbers sports and I was very happy with the service.
— E HAIGH
Call Us Email WhatsApp